Please refer to the these definitions when responding to the below questions: I. Illness Severity: Identification as stable, "watcher", or unstable; must occur at the beginning of each patient handoff. P. Patient Summary: Might include summary statement, events leading up to admission, hospital course, ongoing assessment, plan. A. Action list: To do list; (must be separated from patient summary). S. Situation Awareness/Contingency Planning: Know what’s going on; plan for what might happen. S. Synthesis by Receiver: Verbal readback to summarize what was heard during verbal handoff.

Please refer to the below definitions when responding to the below questions: Major Harm: Significant clinical consequences, such as deterioration in clinical status, organ dysfunction, prolonged hospitalization, disability beyond discharge, or death. A problematic handoff would include examples such as: information that was clinically important was not given to you, or you received inaccurate information.